How We Serve You

Our services elevate how your organization actually runs, the systems, moments, and decisions that create member, student, and customer value

With 25+ years across sales, marketing, finance, operations, and strategy, we pair hard‑earned business judgment with modern AI integration to deliver adoption, resilience, and results.

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Operational Consulting

(Re)Fresh

We make the complicated simple. Together, we map your core workflows, remove friction, and implement AI where it makes a real difference.

Offerings include:

  • Process diagnostics and redesign

  • CRM/AMS/SIS clean-up and governance

  • Helpdesk triage and knowledge base build-out

  • Automated forms, routing, and approvals

  • Simple analytics your team actually uses

  • Leadership 1-1 coaching on operational effectiveness

  • Team coaching to adopt new processes with confidence

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Data & AI Strategy

(Re)Think

We align your data, people, and priorities so AI becomes a force multiplier, not a distraction.

Offerings include:

  • AI roadmap and pilot project selection

  • Internal knowledge assistants (search + Q&A over your content)

  • Data inventory, security, and privacy guidelines

  • Measurement plans: define success, instrument, learn

  • Training plans that build confidence and adoption

  • Leadership 1-1 coaching on making data-driven decisions

  • Team coaching to build AI fluency and reduce resistance

Story and Connection

(Re)Engage

Great operations still need clear, human storytelling. We make sure your brand, marketing, and communications connect with the people who matter most.

Offerings include:

  • Brand and marketing audits (voice, visuals, consistency, effectiveness)

  • Marketing and communication plans tailored to your goals

  • Change narratives and stakeholder communications

  • Service pages, microcopy, and onboarding materials

  • Playbooks and tutorials for staff and volunteers

  • Campaigns that drive participation, feedback, and growth

  • Leadership coaching to communicate with clarity and trust

  • Team coaching for consistent, authentic storytelling

Culture Development

(Re)Center

Culture is how work really happens. We help you name it, shape it, and practice it, so systems and behavior reinforce each other.

Offerings include:

  • Culture discovery: values, norms, and decision principles

  • Leadership alignment and team agreements

  • Rituals and behaviors that support the mission

  • Manager toolkits and culture metrics

  • Leadership 1-1 coaching for culture stewardship

  • Team coaching to strengthen collaboration and trust

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(Re)Genesis is about real transformation. Let’s take a fresh look at your strategy, operations, and AI opportunities, and build the roadmap to what’s next.

Let’s Get Started